Refund & Return
Key information
- You have 14 days to initiate your return
- Up to 10 days to process refunds
- No restocking fee
- To obtain the return address, contact customer service
Note: The product comes with a 30-day money-back guarantee.
Policy for refunds
You have 14 days from the time you receive your package to initiate a return. Your items must be in their original packaging and show no indications of usage in order to be eligible for a return or refund.
By emailing info@qolanda.com, you can get in touch with our customer support team and start the return procedure. When the return form and return address are ready, we will get in touch with you.
Returns expenses
All return expenses are at your expense. Because of this, we advise using trackable shipping, as we cannot be held accountable for misplaced returns. You must send it to our address.
Return Address: 1706, Rongchao Building A, Haixiu Road, Bao'an District, Shenzhen City, Guangdong Province, China
A broken package?
In the event that your package arrives damaged, kindly snap a picture of the package and its contents right away. Next, email it to info@qolanda.com with your order number so that our customer service representatives can assist you in finding a solution.
Refunds:
We will email you to let you know whether or not we accept your return after we receive and review it. If so, you should receive your refund using the same payment method that you used to place your order from our store within ten days.
Get in touch with your bank or payment provider if you haven't received your refund yet. Should the issue not stem from their end, kindly reach out to us using the below contact information:
Company Name: Nook Goods LTD
Store Name: Qolanda
Address: Unit A17, 29/F., Legend Tower, No.7 Shing Yip Street, Kwun Tong, Hong Kong
Company Number: +447476968214
Email: info@qolanda.com